Management systems are a way of life and a fundamental principle for ULAK Communications Inc. The company has adopted continuous improvement, goal-based management, and the tracking of results with measurable and comparable data for a sustainable quality management system. It considers people its most valuable and indispensable asset in all activities.

ULAK Communications Inc. is committed to enhancing customer satisfaction by continuously improving the conformity of its quality management system and meeting applicable product/service requirements.

In light of these principles, the company pledges to:

  • Work in a customer-focused manner to provide the best service, maintain honesty and transparency in customer communication, understand customer expectations, implement them promptly, and adhere to the principle of confidentiality of customer information.
  • Utilize all resources to ensure customer satisfaction and loyalty.
  • Implement continuous improvements and controls to prevent repeated dissatisfaction.
  • Regularly audit the effectiveness of ISO 9001:2015 and ISO 10002:2018 Quality Management Systems and make necessary improvements to meet and execute applicable requirements.
  • Maintain close partnerships with suppliers as strategic allies and grow together with them.
  • Enhance and sustain employee satisfaction, motivation, and a sense of belonging by clearly defining roles and responsibilities and supporting development through training.
  • Perform risk analysis for all processes and reduce threats to acceptable levels.
  • Comply with applicable legal regulations and other requirements in all activities, promptly addressing identified nonconformities.
  • Efficiently use energy types in product manufacturing by researching and implementing new technologies and making them sustainable.
  • Fully comply with the laws and regulations of the Republic of Türkiye.
  • Review and update this policy annually.
  • Continuously improve all activities within the management systems through regular reviews.